Easily update email address and re-add a bounced prospect to a campaign | Voters

Easily update email address and re-add a bounced prospect to a campaign

under review

Brian Labay

When an email bounces, it would be great if I could update the email address and restart the campaign with all customizations for that contact preserved.

March 4, 2020

Julian Newman

It would be great if I could access each campaign and edit the prospects email and it would be saved straight in their campaign. Without removing them and adding them back on.

Julian Newman

I have to go to each campaign remove the people that bounced, go to prospect list, filter the ones not in any campaign then edit each one and add them back into their campaign.

Daniel Ahmadizadeh

Julian Newman: Thanks, Julian. How would you ideally wish to update/edit their email addresses for the ones that bounced + add them to a campaign?

Daniel Ahmadizadeh

marked this post as

under review

Can you please explain to me your current workaround?

CJ Lengua

Daniel Ahmadizadeh: I picked the wrong email syntax for a prospect and corrected it after Step 1 bounced. At the time, I hadn't yet discovered the ability to manually move people to different steps. If I had known then, I would have simply updated the email and moved the prospect back to Step 1.

I think I had another issue, though. I don't really remember at this point, unfortunately. I do remember having concerns with customizations I'd made to Step 1, since my workaround included deleting the prospect from the campaign and re-adding. I guess the question is: If I update a prospect's email address due to bounce and then move them back a Step, will email customizations be preserved?